Shipping Policy

Last updated: May 21, 2026

Thank you for shopping with NUR Fragrances. This Shipping Policy outlines how we handle the delivery of your orders.

1. Processing Time

Orders are typically processed within 1–3 business days of receipt and payment confirmation. You will receive an email confirmation once your order has been dispatched.

2. Shipping Destinations

We currently ship to customers within the EU and internationally. Shipping availability and rates are displayed at checkout.

3. Shipping Methods and Delivery Times

• Standard Shipping (EU): 3–7 business days
• Express Shipping (EU): 1–3 business days
• International Shipping: 7–14 business days (depending on destination)

Delivery times are estimates and may vary due to carrier delays or customs.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and shipping method. All shipping costs and applicable VAT are displayed clearly before you confirm your order.

5. VAT and Customs

For EU customers, all prices and shipping costs are inclusive of applicable VAT. For international orders outside the EU, customs duties and import taxes may apply upon delivery — these are the responsibility of the recipient.

6. Order Tracking

Once your order is dispatched, you will receive a tracking number via email. Tracking may take up to 24 hours to become active after dispatch.

7. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date at [email protected].

8. Incorrect Address

Please ensure your delivery address is accurate when placing your order. Contact us immediately at [email protected] if you need to correct it before dispatch.

9. Contact

Email: [email protected]
Website: www.nur-fragrance.com